About The Company
We are a progressive pet loving company that honors the needs of our human clients aka the pet owners, because caring for them is just as important as caring for their fur babies.
Sharing that deep bond fuels the responsive relationships between our 50 plus sitters, seasoned team leads, and office staff who are paired with pets and their busy owners in the Dallas and Austin metro.
With an extensive training program for our sitters and leadership opportunities, it’s no accident that our ongoing support attracts top notch sitters who stay with VIP Pets for an average of three years— one sitter has been with us for eight years! We’re thrilled and honored to have a business that has been serving Texas pet owners since 2001.
What have our pets and their owners taught us over the years?
No shame in our loving game. We care for pets and their humans unapologetically. For the pets, we ensure they are happy, healthy and loved. For the humans, we make their experience simple, easy and leave them feeling supported and content.
Every owner gets the VIP treatment. We value you by giving you the VIP treatment you deserve. We make sure you feel supported at every turn and your pet gets the same care from us as if you were there.
Communication is our core strength. VIP Pets is like your best friend— we’re casual, easygoing, accessible, and a good listener. Our focus is on delivering a high value, high touch experience both online and offline. We keep clients informed about their pets every step of the way, share fun photos, and ideas to care for your pet. With VIP Pets you have peace of mind when your pets are in our care.
Ready for us to love your pets like our own? We’re honored— book us today!
Meet the VIP Team
Robin Perdue has been the fearless leader of the locally owned VIP Pet Services brigade for more than 13 years. The award-winning animal wellness company believes that pet parents deserve to have their loved ones taken care of as if they’re there when they must be away from home.
VIP Pet Services offers pet care solutions to busy pet owners throughout the Dallas and Austin areas. As an active member of the community, Robin has been featured as “Best of Dallas” by “D” Magazine; “Best of Carrollton” 2008, 2009, 2010, 2011, 2012, 2013; “Best Pet Sitter” on WFAA TV’s A-List 2009 and 2010; DFW’s Ultimate Best by Pegasus News 2010; Kudzu’s Best of 2012; and Angie’s List Super Service Award 2012 and 2013.
Robin’s high touch pet care services paired with her penchant for using technology allows VIP pet sitters to give animals the attention they deserve while keeping owners updated every step of the way.
Nancy is our energetic staff cheerleader and scheduling maven. Her lively outlook is infectious in the VIP Pets community and she believes everyone deserves to feel appreciated for what they contribute.
As the sitter relations leader, Nancy coordinates clients and sitters’ schedules along with sending out cards and gifts, she trains and mentors staff, coordinates conference calls and sends out newsletters.
She takes pride in her work and meeting new people who share the same love she has for animals.
Meet the Board of Directors
A Prestigious Panel of Leaders
In today’s evolving marketplace, a company’s strength depends on its leadership. Very Important Pets, LLC operates under the direction of a prestigious panel of experts dedicated to the health and well being of animals.
Our board of directors monitors the managers of the company and serves as advocates for the pet community. In essence, the board tries to make sure that all pets’ interests are well served.
Meet the Sitters
You’re right, nobody knows your pet better than you. But our pet sitters and dog walkers are the next best thing, because we love them like our own.
Not to mention we have a thorough and all-inclusive staff training program that has been developed and refined over our last 13 years of service.
What does it mean to hire a VIP Pet Sitter?
When one of our sitters visits your home we connect with you and bond with your pets. The relationship starts with comfort, met with trust, and ends with a visit that leaves your pet feeling happy and content!Everyone on the VIP team is just as passionate as I am about your furry children. If you’re a busy pet owner we are 100% committed to following your instructions.
We completely understand you’re busy, that’s why we have developed a high touch service paired with technology, so all your specific needs can be met including:
VIP Pet Service’s mobile app called Leashtime utilizes professional scheduling and billing system for a seamless client experience
GPS to track sitters while in your home
Communication across any platform (Facebook, phone, email, text)
Sharing photos, so you can see your happy, furry babies in action
40 plus pet sitters in the Dallas and Austin areas
Online reservations available via VIP Pet Service’s website
After all your pet’s life is in our hands, and unlike a well-meaning neighbor or friend, your pet is our only focus during the visit.
What’s the VIP Pets staff training process?
In the initial hiring and screening of staff we conduct a “fact check” and interview process to ensure we understand the sitter’s personality, professionalism and commitment to pet care. We also give them an overview of our company and what it takes to be a sitter who not only cares for pets, but is also a caretaker for our client’s home in their absence.
We pair them with a seasoned sitter or team lead for mentoring so they can learn what it’s like to be a VIP pet sitter. Then they participate in a four day training session covering every aspect of working on the VIP team from pet sitting to caring for the client’s home, so we can set our team up to succeed.
Bi-weekly team calls and newsletters are sent to the sitters for additional training and learning ways to wow the client. There’s a lot of interaction between the office staff and the team to keep morale high and make sure everyone is on the same page.
Our top sitters are rewarded and receive recognition when our clients tell us they are doing a great job, because we love getting positive feedback from the pet owners. All of our pet sitters and dog walkers must live or work within their service area and either have pets of their own, or have had pets in the past.