We have your information.  Here’s what to expect…




Need to talk to someone immediately?
Call us NOW!

If you need to talk to someone now about your pet care needs, here are our direct phone numbers:

Dallas: (972) 416-0861 | Austin: (512) 275-6701

Our normal office hours are:

Monday – Friday from 9:00 AM – 6:00 PM

(If this is after hours, it may be the next business
day before we respond.)


You’ll be talking with Nancy,
our Director of Client Relations.

What happens next?

Communicate – At your scheduled appointment time, Nancy will call you on the number you gave us when you booked your appointment.  We’re looking forward to getting to know you better, answering your questions and hearing all about your pet care needs.

Meet – We’ll schedule a registration visit so your sitter can come out and meet you and your pets personally. They’ll ask questions about your pet’s eating routine, likes and dislikes, health history and any special circumstances. This visit is a great opportunity for the sitter to bond with your pet, get to know their unique personality and the care they need to thrive.

Book – We’ll set up a profile for you in our scheduling system and input your reservation for service. Going forward, you can log in and book services yourself or simply call or email the office so we can schedule it for you.

Relax – You’ll receive a service confirmation via email from us, then you can just relax, with complete peace of mind, knowing we’ll be there when you need us. We’ll send you regular updates while you’re away and leave detailed notes about our visits for you to review when you return.

Here’s what happy clients are saying about VIP Pets:

We love VIP pets. Love having someone we can trust to come take care of our dogs so they can stay comfortable at home instead of caged up at the kennel. It’s great getting text or picture updates of each visit to reassure us that they are happy and going well until we get home.
— Jacqueline

I am beyond pleased with the service we have received from Karen. As hard as it has been to leave our aging dog behind when we go on vacation, we have always been able to count on Karen keeping her happy and well cared for.
— Beena

I love that Missy asked if I wanted daily updates. I never expected that they would come with pictures. This is the best pet sitting business I have ever hired. Have recommended you to anyone that is in need of a pet sitter.
— Janie